- Create a flawless Omni-channel presence
A platform such as BigCommerce provides a single platform for all the multi channel sales. It not only has tools to manage the e-commerce website but is also incorporated with Amazon, Facebook, Pinterest and eBay. It keeps all of your social media, point of sale and market places connected. Through this all your information is synchronized eliminating any kind of error. Since everything is integrated to a single hub, businesses can focus on running their business.
- Offer stellar multi channel support
When connecting customers on multi channels, customer service and support can become quite difficult. A platform such as freshdesk makes it so much simpler to deal with all the customers’ queries from one single point. Customers could have queries of any multi channel and the customer service team would be able to easily manage their queries.
Freshdesk has a phone channel, a feedback option, and a live chat that customers can use from any of the multi channels. It is also connected to social networking sites such as Facebook and Twitter so you would know when a customer has a query. The main focus of this platform is to save time and improve customer contentment.
- Connect with a branded mobile app
It’s important for businesses to stay connected with customers through mobiles as most of the traffic comes via mobile devices and not the desktop. Shopgate helps businesses create a branded mobile app easily for their customers. Shopgate allows businesses to create mobile apps for apple and android users. Since shopgate is integrated with other e-commerce platforms such as shopify you can sync your app to it as well.
- Feed the comparison shopping engines
A platform such as GoDataFeed makes it easier for businesses through market their products on different platforms such as Facebook, Bing etc. These platforms are most likely to generate 20% of the online traffic so it is important to use them as part of your marketing strategy. Handling all the channels manually can cause errors that could lead to certain problems. Since GoDataFeed is automated it integrates all the data from a single entry point.
- Streamline asset management
Bynder is a brand management platform that uses a single dashboard to edit and develop your content, including logos, banners, video content and a lot more. With the help of this platform all your branding strategies will be consistent.
After recently annoucing a tough start to the year, another retail giant in Debenhams are focusing on the importance of social and mobile to its multichannel business strategy.
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— Menzies Response (@menziesresponse) 23 de abril de 2018